If you signup for AlarmNet for Interactive Services and possibly Total Connect 2, you are sort of “locked” to your selected dealer for monitoring services. You can still change dealers at any time of course but it will require a factory reset defaulting the panel which blows away all existing panel settings and zone configuration. Honeywell has decided, and just for Lyric it seems, to make dealer “takeovers” of monitoring accounts very difficult since they now require the new dealer or DIY homeowner to reenter/reprogram all wireless sensors and more into
the controller from scratch. If you start with a good monitoring vendor this will never be a problem, but we have an issue making it so burdensome for users to switch if their dealer service levels fall or their pricing is no longer competitive. If you don’t buy the equipment outright, Vivint requires either a four or five year contract — a long time to commit, especially given that you only have three days from the date of install to cancel. Afterwards, you’ll have to pay out the remainder of your contract. If you may be moving in the near future, it’ll cost you $99 to take the system with you. You could alternatively renew your contract, but then you’d be locked in for even longer. Vivint will waive any cancellation fees for extenuating circumstances like death, military
circumstances, bankruptcy, or a move to assisted living. Still, it’s best to be intentional if you decide on Vivint. ADT doesn’t have the strongest customer service reputation among the companies we considered, racking up more than 3,000 complaints on its Better Business Bureau page.