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Non emergency faults such as product replacements or testing is normally completed within 7 days whilst our 24/7 support line also provides remote diagnostic responses as well as expert advice that can help you rectify the issue yourself, without the need for an engineer. In the unlikely event that one of your security systems’ or products malfunction, are accidentally triggered, need replacing and/or require unexpected repairs, ProtectMyProperty. co. uk provide monitoring and maintenance options to help. This includes a 24/7 engineer support line and a four hour emergency response time for our team to service your home. Depending on your issue, you can expect expert advice and highly professional remote support via our helpline which is open around the clock. If the issue requires urgent attention, we will send an engineer to your home within four hours, or within the space of a week for non emergency repairs. We understand that our customers need a little extra reassurance when keeping their home secure. All of our services and products are covered by warranty which means that we carry out repairs and even replacements for faulty devices within this warranty period, as well as anything that is covered as part of your monthly maintenance fee. If you have an alarm, a security system or a product which is broken, outdated or faulty – yet falls outside the warranty period – simply call to check what maintenance and repair services are available to you via our 24/7 helpline. Should you require an engineer to come to your home, we can send one of our experienced team to the property to help and will make any additional charges clear during your call.

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